Reference Training

Reference Desk Procedures

• Opening and Closing the Reference Desk
• Using VOIP Phones
• Using LibAnswers and LibChat
• Reference Desk Guidelines
• Checking out Desk Books and Maps
• Security Procedures

Desk Supplies, Handouts and Guides

• Desk Supplies
• Helpful Handouts
• Guides

Floor Maps and Room Resources

Answering Questions

• Definitions of Question Types
• Directional and Technical Practice Questions
• When Directional Questions are Reference Questions

Reference Desk Questions

• Floor 2 Desk Common Questions
• Teaching Materials Center
• Music Resources
• SED Tests
• Education Kits
• Mobile Classrooms

Who to Contact

Meetings to Attend

Need to Know

• Circulation Updates
• Reference Desk Procedures
• Technology Updates

Welcome to Milner Library's Reference Desk Training Guide!

This guide contains much important and useful information about providing reference services at Milner Library. The Research Services mission statement highlights our student-centered approach and strong commitment to serving the research needs of students and the Illinois State University community.  Subject Liaison Librarians offer many additional types of assistance.