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Reference Training
Helpful training materials and information for new librarians
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Reference Desk Procedures
Opening and Closing the Reference Desk
Using VOIP Phones
Using LibAnswers and LibChat
Reference Desk Guidelines
Checking out Desk Books and Maps
Security Procedures
Desk Supplies, Handouts and Guides
Desk Supplies
Helpful Handouts
Guides
Floor Maps
Answering Questions
Definitions of Question Types
When Directional Questions are Reference Questions
Directional and Technical Practice Questions
Using the READ Scale
Reference Desk Questions
Floor 2 Desk Common Questions
Teaching Materials Center
Music Resources
SED Tests
Education Kits
Flexible Learning Spaces
Who to Contact
Meetings to Attend
Need to Know
Technology Updates
Circulation Updates
Reference Desk Updates
Alma/Primo Updates
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Circulation Updates
Book Renewals
Course Reserves Scan Requests
Curbside Pick-Up
Overdue Fines
Renewing Items
Returning Items
Technology Updates
Copying
ISU Support Center Laptop Checkout
Make It Space
Printing
Ready Record Studio
Scanning
Technology Help Outisde Milner
Technology Support Center
TechZone
TRiO Free Print Cards
Using Microfilm Machines
Alma/Primo Updates
Courtesy Card Requests
Feedback/Problem Reporting Forms (Milner Internal and Patron)
I-Share Patron Storage Requests
I-Share Request Link Issue
Renewals
Requests
Unavailable Item Requests Issue
Reference Desk Updates
Courtesy Card
Digitization Center
Electronic Handouts
Guest Computers
Guest Printing
Illness or Absence Procedures
ISU Salaries Books
Map Checkout
Milner FAQ
Online Handouts
Print Handouts
Reference Desk Helpful Documents and Resources
Refererence Desk Updates
Reporting Problems (Technology Problems - LITS/Ryan, Who to Call, CAP Contact List, Electronic Resources Problems, Facilities Problems)
Storage Requests
Textbook Handouts
Visor Center, Dean of Students and University College
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