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Reference Training

Helpful training materials and information for new librarians

Reference Desk Supplies

Floor 2 Desk

         Top of Desk

        Cabinets Under Desk

         Desk Drawers

        Bookcase behind desk

  • Daily room schedule
  • Plastic sheet at each station:  Milner library computer software, call transfer instructions, phone directory, Drop-In Writing Assistance hours, mini calendar, dummy account login (needs updating), Bone parking lot hours, media equipment available at Circulation Desk (needs updating?), education kit checkout and return contact information, Redbird Card Office hours, AED/CPR trained employee list, Work at Milner, copier numbers and campus numbers to know; IRMA retrieval schedule is under left side workstation plastic sheet.
  • Next to phones: How to transfer a call, how to check phone messages, left phone has public address system instructions
  • Handout racks: floor maps (Floors 2/3, 4/5, 6/TMC), iTour, library hours, Milner Library calling cards, how to print sheets, TMC blue cards, FAXZero handouts, Safewalk flyers, finding textbooks cards, library account cards
  • Hand sanitizer pump bottles (also in dispenser on pillar on side of desk closest to front door)
  • Top of Desk: golf pencils, note cards, red Milner Library calling cards, newsletter
  • On top of cabinet
    • Tissues
    • Guest login book
  • Top drawer
    • Handouts - Call Number Locations by Floor (green), We’re Here to Help librarians by subject (lilac) and librarians and staff by department (ivory) directories, hold slips, special loan permission slips, Redbird Card Refund forms, new patron forms,
  • Middle Drawer of left cabinet
    • Disinfectant wipes
    • Swiffer dusters
    • Assorted tools
    • Flashlights
  • Middle Drawer of right cabinet
    • Golf pencils
    • Regular pencils
    • Tape dispenser
    • Printer paper cabinet key on pig fob, aka “pig key”
    • Stapler
    • Notecards
    • Staples for special and regular staplers at public station and desk
    • Paperclips
    • Sticky notes
    • Rubber bands
    • White out
    • Pens
    • Highlighters
    • Dry erase markers
  • Bottom drawer of left cabinet
    • Emergency and severe weather alert signs
    • Handouts – iTour, maps (campus, Bloomington/Normal), desk opening and closing procedures, how to print, emergency contact numbers, finding textbooks, redbird card info, emergency signs, paper system is down signs
    • Student Assistant Handbook
  • Bottom drawer of right cabinet
    • Handouts – Future guest logins, iTour, maps (campus, Bloomington/Normal), desk opening and closing procedures, how to print, emergency contact numbers, redbird card info
  • Slot under desk to right of printer
    • Laminated cardboard “System is down” signs in case of technology not working
    • Disaster Plan
  • Left side
    • Pens
    • Pencils
    • Paper clips
    • Sharpie
    • Scissors
    • Highlighter
    • Whiteout
    • Glue stick
    • Sticky Notes
    • Band Aids
  • Right side
    • Pens
    • Pencils
    • Paper clips
    • Sharpie
    • Scissors
    • Highlighter
    • Whiteout
    • Glue stick
    • Sticky Notes
    • Staple remover
    • Ruler
    • Band Aids
  • Copy card in pocket on inside of right cabinet door
  • Reference desk government documents collection
  • Reference desk reference book collection
  • Map checkout folder
  • Disinfectant wipes
  • Floor 2 desk hours sign
  • Away from desk sign
  • Large stapler

Other Floor 2 Locations

Floor 2 Public supply table

  • Electric pencil sharpener
  • Three hole paper punch
  • Stapler
  • Tape dispenser and scissors on chain
  • Paper cutter
  • Extra staples in basket

Floor 2 black handout rack by public supply table

  • APA, MLA, and Chicago style Milner Library Quick Guides
  • Floor maps for floors 2/3, 4/5, and 6/TMC
  • Library hours
  • Finding articles in Combined Search/Library databases flowcharts
  • Finding books in Combined Search
  • Redbird Safewalk flyers
  • Redbird Food Pantry flyers
  • Article type comparison chart

White cabinet behind reference desk print stations

  • 8.5” x 11” printer paper reams

Floor 2 Reference Workroom

  • Grey cabinet in back left of room contains desk supply refills such as staples and tissues
  • Handout rack on right side of room contains a wide variety of handouts including We’re Here to Help librarians by subject (lilac) and librarians and staff by department (ivory) directories, APA, MLA, and Chicago style Milner Library Quick Guides, floor maps, Call Number Locations by Floor (green), Comparing Source Types table, ISU ReD brochure, Accessing eReserves, Milner Library pamphlet, library hours, item hold slips, special loan permission slips, Milner Library calling cards, Work at Milner flyers, Web of Science Quick Reference Cards, and ISU Career Center pamphlet, FaxZero handouts, Accounts at Milner, TMC blue cards, Milner faculty resources handout, Milner Library basic info half sheet, Finding Textbooks half sheet, Niiyama Poetic Japanese Pottery Collection card, Constitution Trail maps
  • Piano pedagogy cabinet with piano pedagogy books for music students on left side of room, key is kept in the Piano Pedagogy slot on the handout rack
  • First Aid kit is on a shelf on the right side of the room near the door closest to the scanners
  • Metal shelf above printer is where keyboards and mice go when the Floor 2 Desk is closed, and there is a pocket on the side of the shelf to put the desk copy card.

Floor 6 Reference Desk

Top of Desk

  • Notecards
  • Golf Pencils
  • Plastic sheet displaying information about Milner library computer software, call transfer instructions, phone directory, Drop-In Writing Assistance hours, mini calendar, IRMA retrieval schedule, dummy account login, Bone parking lot hours, media equipment available at Circulation Desk, Milner Library calling cards, and campus numbers to know
  • Daily room reservation schedule
  • We're Here to Help ivory and lilac sheets
  • Green Call Number Locations by Floor sheet
  • TMC blue cards about searching Milner Catalog for TMC items and using NoveList database
  • Handout rack containing Milner Library hours, Printing at Milner Library, Special Collections pamphlets, Accounts @ Milner Library, and floor maps for Floors 2/3, 4/5, and 6/TMC

Top drawer between computers

  • Writing implements - pens, pencils, golf pencils, Sharpies
  • Staplers, staples, and staple remover
  • Notecards and sticky notes
  • Whiteout
  • Glue stick
  • Scissors
  • Paper clips
  • Rubber bands
  • Rulers
  • Tape
  • Protractor
  • Special loan purple slips

Middle drawer between computers:

  • Bloomington/Normal phone book
  • VOIP phone manual
  • Floor 6 desk manual
  • Hanging folders of handouts - Login to LibAnswers/LibChat, emergency contact information, Who to Call, Milner Quick Guides for MLA, APA, and Chicago citation styles, Comparing Source Types chart
  • Opening and Closing Procedures
  • LibAnswers and LibChat login instructions
  • How to Print laminated color copy for desk use

Bottom drawer between computers:

  • Emergency and severe weather alert signs and holders
  • Flashlights

Top drawer on Right side of desk in Right column of drawers

  • Away from desk sign
  • Disinfectant wipes (hand sanitizer is in dispenser on wall to the right of the desk)
  • Special Collections pamphlets

Other Floor 6 Locations

Floor 6 Workroom cabinet straight across from workroom door

  • First Aid kit
  • Desk supply refills
  • Copy card on the inside of the right door
  • Laptop cart key on rack in third shelf up in tan cabinet.

Floor 6 Public supply table

  • Stapler
  • Paper cutter
  • Three-hole punch
  • Tape
  • Electric pencil sharpener